Owner FAQs

As a property owner, you are generally not required to accept Section 8 tenants—though local laws in certain areas may say otherwise. We always recommend reviewing the regulations specific to your market, and we are happy to walk you through what applies in the Charleston area so you can make a fully informed decision.

Yes, Matterhorn Property Management is a fully licensed property management company operating in Charleston, SC. We hold ourselves to the highest professional and legal standards—because protecting your investment starts with doing things the right way.

Yes. We know that urgent situations do not wait for business hours, which is why we provide an emergency contact for time-sensitive issues. For general inquiries, our team will respond promptly during normal business hours—and you will never have to chase us down for answers.

Absolutely. We offer direct deposit for all owner disbursements, so your rental income is transferred to you securely and on time—no chasing checks, no unnecessary delays.

Yes. As the property owner, you are welcome to review the lease agreement before it is executed. As your property manager, we handle the lease signing on your behalf, but we believe in full transparency—you will always know exactly what is in your lease.

Our core focus is residential property management, but if you are exploring buying or selling in the Charleston market, we are glad to point you in the right direction and connect you with trusted resources.

Owner disbursements are made on a consistent schedule—typically via direct deposit after rent has been collected and any applicable expenses have been accounted for. You will always have clear visibility into what you are receiving and why through your owner financial statements.

We make rent collection straightforward for tenants through multiple payment options, including online payments. When late payments occur, we address them promptly and in accordance with the lease terms—because protecting your cash flow is part of protecting your investment.

Standard leases are typically twelve months, though we evaluate each situation based on market conditions and your goals as an owner. If a different lease term makes more sense for your property, we will talk through the options with you.

Security deposit amounts are set in line with market standards and local legal requirements, and may vary based on factors like the rental rate and tenant qualifications. We will walk you through the specific amount that applies to your property.

We move with urgency. Once the management agreement is in place and your property is ready, we get to work—no unnecessary delays, no prolonged onboarding processes.

We specialize in residential property management across the Charleston metro area, including single-family homes, multi-family units, and condos. If you are unsure whether your property is a fit, just reach out—we are happy to have that conversation.

You will receive regular financial statements covering rent collection, expenses, and maintenance activity. We believe in full transparency, so you always have a clear picture of how your property is performing. Additional reporting is available upon request.

Security deposits are held in a dedicated account in full compliance with South Carolina law and local regulations. You will always know where your tenant's deposit stands and how it is being handled.