Tenant FAQs

Properties are rented on a first-come, first-served basis and we move with urgency here at Matterhorn. A completed application and required fees are what secure your spot. We recommend applying as soon as you find a property you love because waiting often means missing out.

Move-in costs vary by property, but tenants are typically required to pay the first month's rent and a security deposit before receiving keys. Some properties may also require last month's rent upfront. We believe in full transparency around costs, so you will always know exactly what is expected before you commit.

All applicants must be of legal age to enter into a lease agreement, typically 18 years or older. Every adult occupant who will be living in the home is required to submit their own application.

Yes. Security deposits are refundable when lease terms are met and the property is returned in good condition, accounting for normal wear and tear. Deductions may apply for unpaid rent, damages beyond normal use, or cleaning costs. We handle this process with full transparency so there are no surprises at move-out.

A cosigner may be required when an applicant does not meet the income, credit, or rental history qualifications on their own. Cosigners must meet our financial standards and sign a guarantor agreement. If you have questions about whether you qualify, reach out. We would rather have that conversation upfront.

Applications can be submitted online or in person. You will need a completed application, the application fee, and supporting documentation such as proof of income and a valid ID. The process is straightforward, and our team is here to walk you through it if you need any guidance.

Rent can be paid online through your tenant portal, via automatic bank transfer, or by check or money order depending on your property's available options. We encourage tenants to use the portal for a seamless, documented payment experience.

Before bringing a pet home, review your lease and contact our team directly. Some properties welcome pets with an additional deposit or monthly pet rent, while others have breed, size, or species restrictions. Acting with transparency here protects both you and the property, so always get approval in writing before making any decisions.

This is a situation where communication with our team early makes all the difference. All tenants on a lease share responsibility for the full lease term. If your roommate wants to remain, they will need to qualify independently or identify an approved replacement tenant. Reach out to us as soon as you know. The earlier we work through it together, the smoother the transition.

Most leases require written notice within a specific timeframe before your move-out date. Review your lease for the required notice period and submit your intent to vacate in writing before that deadline. We own the follow-through on our end, and we ask that our tenants do the same. Timely notice helps everyone plan accordingly.

Matterhorn handles routine maintenance and repairs as part of our commitment to taking care of the people who call our properties home. Tenants may be responsible for costs tied to damages resulting from negligence or misuse. All maintenance requests should be submitted through the proper channels as soon as an issue arises. We act with urgency so small problems never become costly ones.